All products returned for warranty claims are subject to inspection and assessment by Ascent Cycling Enterprises and subject to replacement approval by the OEM. Ascent Cycling Enterprises provides a 2 year warranty on all wheel builds.
As our products are mostly imported, warranty claims may take extended time frames if the replacement items are not in stock. We shall endeavour to keep you informed of the progress when delays become evident.
Any rebuilds of faulty wheels are done so free of charge, including the replacement of spokes and nipples if required. Return postage of the wheels to Ascent Cycling Enterprises for assessment is the responsibility of the customer. Ascent Cycling Enterprises will pay for the return post of the repaired or replaced product to the customer if the product is found to be faulty.
Crash replacement warranty
If you have a custom wheelset supplied and built by Ascent Cycling Enterprises, we will replace any component on those wheels free of any labour cost to the original customer. Postage and or replacement parts will be charged at recommended retail price.
If for whatever reason, you are having an issue with your product that you can't rectify, please contact us so we can resolve the issue together.